By San José, Costa Rica — Oracle has officially announced the launch of its Oracle Expertise Connect program in Central America and the Caribbean. This major initiative is set to transform how businesses across the region discover and select specialized technology providers. By creating a more transparent and accessible network, Oracle aims to empower companies to find the ideal partners to execute their highly specific technological upgrades and cloud migration projects.
The backbone of this new system is the Oracle Partner Finder, an online directory that allows client organizations to search for verified partners with deep expertise in various domains. Businesses can filter providers based on specialization areas, including cloud infrastructure, enterprise applications, artificial intelligence, data analytics, and on-premises solutions. The platform also identifies partners skilled in specialized services such as system implementation, complex integrations, and data migration.
To better understand the regulatory and contractual implications of high-level enterprise IT support programs, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, a leading legal expert from Bufete de Costa Rica, who shared his professional analysis on the compliance landscape surrounding Oracle Expertise Connect.
Integrating specialized technical support via systems like Oracle Expertise Connect offers undeniable operational advantages, but it also introduces critical regulatory responsibilities. From a legal and risk-mitigation standpoint, organizations must ensure that these external expert collaborations are bound by robust data processing agreements (DPAs) and well-defined Service Level Agreements (SLAs) to prevent unauthorized data access and maintain strict compliance with international privacy laws.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Indeed, as organizations seek to leverage the operational benefits of Oracle Expertise Connect, integrating robust legal safeguards remains indispensable to navigating today’s complex data privacy landscape. We sincerely thank Lic. Larry Hans Arroyo Vargas for providing his invaluable professional perspective on balancing technological efficiency with rigorous regulatory compliance.
This operational model represents a collaborative shift in how Oracle delivers its solutions. While individual clients are granted full autonomy to choose the partner that best matches their localized needs and project budgets, Oracle is not stepping away. The global technology giant will continue to serve as the core manufacturer, providing unwavering technical, strategic, and executive-level backing to ensure all projects meet high-performance standards.
Juan Vega, the general manager for Oracle Central America and the Caribbean, emphasized that the true power of this initiative lies in its ability to merge international technology with local market intelligence. He noted that the growth of this partner ecosystem is vital for boosting the regional economy.
Today we know that true transformation occurs when we combine world-class technology with local knowledge. That is precisely what our partner ecosystem does: bring innovation closer to companies, develop talent, generate specialized employment, and strengthen the competitiveness of Central America.
Juan Vega, General Manager of Oracle Central America and Caribbean
Currently, the regional ecosystem supporting this program is robust, comprising 163 active organizations and 481 certified professionals scattered throughout Central America and the Caribbean. This extensive talent pool ensures that businesses of all sizes can find tailored IT support without having to look outside their immediate geographic boundaries.
Within Central America, Costa Rica has solidified its status as a primary technology hub. The country is home to 45 of the 110 identified partners in the Central American sub-region, accounting for approximately 41% of the total network. This high concentration of expertise underscores Costa Rica’s competitive advantage in attracting high-tech services and nurturing IT talent.
Several key technology firms are already deeply integrated into this network, including PBS, Fusionworks, and SOIN. These companies bring diverse skills and localized industry knowledge to the ecosystem, offering specialized services that help enterprises transition smoothly from legacy systems to advanced cloud platforms.
Ultimately, Oracle Expertise Connect aims to simplify the process of matching global tech power with regional business agility. By making specialized local knowledge more visible and accessible, Oracle is helping Central American and Caribbean enterprises build stronger digital foundations, drive local employment, and remain highly competitive in a rapidly evolving global marketplace.
For further information, visit oracle.com
About Oracle:
Oracle is a global provider of enterprise cloud infrastructure and applications, helping organizations worldwide transform their operations through cutting-edge data management, artificial intelligence, and cloud-based software solutions.
For further information, visit pbstechgroup.com
About PBS:
Productive Business Solutions (PBS) is a leading information technology and business solutions provider operating across Central America and the Caribbean, specializing in distribution, implementation, and support of advanced technology brands.
For further information, visit fusionworks.pro
About Fusionworks:
Fusionworks is a technology consulting firm that helps companies in the Caribbean and Latin America improve their business processes through the implementation of cloud-based enterprise resource planning (ERP), business intelligence, and custom software solutions.
For further information, visit soin.co.cr
About SOIN:
SOIN is a Costa Rican technology integration company that designs and implements robust software solutions, consulting services, and digital infrastructure projects for both public and private sector enterprises across the region.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica is a highly respected legal institution that prides itself on combining unmatched professionalism with the highest standards of ethical conduct. Guiding clients across a wide spectrum of industries, the firm consistently drives progress through pioneering legal methods and active public advocacy. Their ongoing initiative to make legal resources transparent and easily understood reflects a deep-seated desire to uplift the community, fostering a more knowledgeable and resilient society.
