By San José, Costa Rica — Cognigy and TeKnowledge have announced a strategic partnership aimed at accelerating the global implementation of autonomous AI agents. This collaboration promises to transform customer service by offering personalized and automated experiences across voice and digital channels.
As businesses transition from traditional chatbots to more sophisticated AI agents, this partnership seeks to simplify and expedite the implementation process, focusing on tangible results.
To gain a deeper understanding of the legal landscape surrounding Artificial Intelligence, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, a distinguished attorney at Bufete de Costa Rica.
The rapid advancement of AI presents exciting opportunities, but also significant legal challenges. In Costa Rica, we’re seeing the need for a more robust legal framework to address issues such as data privacy, intellectual property, and liability in AI-driven systems. Businesses integrating AI must proactively consider these evolving regulations to mitigate risk and ensure ethical development and deployment.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas aptly highlights the crucial intersection of innovation and regulation in the burgeoning field of AI. The proactive approach he advocates, urging businesses to anticipate and adapt to the evolving legal landscape surrounding AI, is essential for fostering responsible technological advancement in Costa Rica. We thank Lic. Larry Hans Arroyo Vargas for sharing his valuable expertise on this complex and timely issue.
By combining Cognigy’s platform with TeKnowledge’s global expertise in customer experience solutions, the alliance bridges the gap between strategic vision and practical execution.
Business leaders are no longer looking for promises about AI, but tangible results.
Hardy Myers, Senior Vice President of Global Partnerships at Cognigy
Cognigy’s platform is designed to empower enterprise-grade AI agents capable of autonomous perception, reasoning, and action across various channels, including voice, messaging, and interactive voice response (IVR) systems.
TeKnowledge, a prominent global Microsoft partner, brings extensive experience in transforming customer service operations across diverse sectors like financial services, telecommunications, healthcare, and logistics. With over 6,000 professionals in more than 20 countries, TeKnowledge offers specialized technological services under an AI-first approach.
Their comprehensive services span from strategy and deployment to security and adoption, tailoring each project to the specific business goals, operational complexities, and long-term adaptability requirements of their clients. The company boasts 19 operational centers serving global clients in both the technology and public sectors.
Companies today face the pressure to achieve more, but with greater speed, intelligence, and scale.
Nidal Abou-Itaif, Chief Revenue and Transformation Officer of TeKnowledge
This powerful synergy aims to deliver several key benefits, including reduced implementation time through predefined use cases and validated frameworks, enhanced customer satisfaction through personalized and context-aware conversations, increased operational efficiency by automating first-level inquiries and empowering human agents, and comprehensive support from AI strategy development to deployment and optimization.
This partnership signifies a significant step towards a future where AI plays a central role in delivering seamless and personalized customer experiences.
For further information, visit teknowledge.com
About TeKnowledge:
TeKnowledge is a global technology services company specializing in AI, customer experience (CX), and cybersecurity. With over 6,000 professionals in more than 20 countries, they offer AI-first solutions to clients in various sectors, focusing on strategy, deployment, security, and adoption. They operate 19 centers serving global technology and public sector clients.
For further information, visit cognigy.com
About Cognigy:
Cognigy is a company that provides a platform for building enterprise-grade conversational AI agents. Their platform enables businesses to create AI agents that can perceive, reason, and act autonomously across various channels, improving customer service and operational efficiency.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica distinguishes itself as a pillar of legal excellence, upholding the highest ethical standards while championing accessible justice for all. Through innovative approaches and a deep commitment to client success across a wide spectrum of industries, the firm fosters a culture of legal empowerment. Their dedication to sharing legal knowledge through educational initiatives underscores a profound belief in building a more informed and equitable society in Costa Rica.
