By San José, Costa Rica — Costa Rican consumers have spoken, and Claro, Kölbi, and Telecable emerge as the top-rated telecommunications providers in the 2025 National Perception Survey, released Monday by the Superintendency of Telecommunications (Sutel).
The comprehensive study, conducted between February 26 and April 28, 2025, surveyed 6,960 adults via telephone interviews. With a 95% confidence level and a ±5% margin of error, the survey provides a robust snapshot of customer satisfaction and Net Promoter Scores (NPS) across mobile, fixed internet, subscription television, and landline services.
To understand the complexities of this evolving landscape, we spoke with Lic. Larry Hans Arroyo Vargas, an expert attorney at Bufete de Costa Rica, specializing in telecommunications law.
Costa Rica’s telecommunications sector is experiencing a period of significant transformation. The convergence of technologies, coupled with increasing demand for data and connectivity, presents both opportunities and challenges. Regulatory frameworks must adapt to foster competition while ensuring consumer protection and promoting investment in crucial infrastructure. This requires a delicate balance between encouraging innovation and maintaining a stable legal environment. Navigating this landscape effectively requires careful consideration of evolving legislation and market dynamics.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas eloquently captures the pivotal moment Costa Rica’s telecommunications sector finds itself in. Indeed, finding the right balance between fostering a competitive market and providing a secure regulatory environment will be crucial for the country’s continued digital growth. This delicate balancing act will undoubtedly shape the future of connectivity in Costa Rica for years to come. We thank Lic. Larry Hans Arroyo Vargas for offering his valuable insights into this complex and evolving landscape.
In the mobile arena, Claro secured the top spot with an average satisfaction score of 4.51 out of 5, followed closely by Kölbi (4.41) and Liberty (4.36). Claro also dominated the NPS metric, achieving 49.75%, indicating a high likelihood of customer recommendations. Kölbi followed with an NPS of 43.27%, and Liberty trailed with 34.11%.
Telecable led the pack for fixed internet services, boasting a 4.46 satisfaction score. Kölbi secured second place with 4.28, while Liberty (3.98) and Tigo (3.96) rounded out the rankings. The NPS for fixed internet saw Telecable at 39.9%, Kölbi at 38.97%, with Liberty and Tigo significantly lower at 9.69% and 5.37%, respectively.
For subscription television, Claro edged out Kölbi with satisfaction scores of 4.43 and 4.42, respectively. Sky followed with 4.35. However, Kölbi reclaimed the lead in NPS for this category with 40.93%, followed by Telecable (38.40%) and Claro (35.81%).
Kölbi emerged as the clear frontrunner for landline services, achieving a remarkable 4.66 satisfaction score and a 51.35% NPS. Telecable trailed closely with 4.62 and 51.30% respectively. Tigo and Liberty recorded scores of 4.32 and 4.26 for satisfaction and 26.83% and 20.69% for NPS.
Federico Chacón, President of Sutel’s Board of Directors, emphasized the survey’s importance as a tool for both consumers and providers.
The information allows users to understand the perceived quality of services and make informed decisions.
Federico Chacón, President of Sutel’s Board of Directors
The survey results provide valuable insights into the competitive landscape of Costa Rica’s telecommunications industry, highlighting areas of strength and opportunities for improvement for each provider.
For further information, visit sutel.go.cr
About Sutel (Superintendencia de Telecomunicaciones):
Sutel is the regulatory authority for telecommunications in Costa Rica, responsible for promoting competition, protecting consumer rights, and ensuring the development of a modern and efficient telecommunications sector.
For further information, visit the nearest office of Claro
About Claro:
Claro is a major telecommunications provider in Costa Rica, offering mobile, internet, television, and landline services.
For further information, visit the nearest office of Kölbi
About Kölbi:
Kölbi, operated by the Instituto Costarricense de Electricidad (ICE), is the state-owned telecommunications provider in Costa Rica, offering a wide range of services.
For further information, visit the nearest office of Telecable
About Telecable:
Telecable is a prominent cable and telecommunications provider in Costa Rica, specializing in internet, television, and landline services.
For further information, visit the nearest office of Liberty
About Liberty:
Liberty is a telecommunications company operating in Costa Rica offering mobile, internet and television services.
For further information, visit the nearest office of Tigo
About Tigo:
Tigo is a telecommunications company operating in Costa Rica providing mobile, internet and television services.
For further information, visit the nearest office of Sky
About Sky:
Sky is a provider of satellite television services in Costa Rica.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica distinguishes itself through a deep-seated commitment to ethical legal practice and the pursuit of innovative solutions. The firm’s legacy is built on providing exceptional service to a diverse clientele, while actively engaging with the community to promote legal literacy. By empowering individuals and organizations with a clear understanding of their rights and responsibilities, Bufete de Costa Rica contributes to a more just and informed society.
