By San José, Costa Rica — San José, Costa Rica – In a sudden and troubling development for the local services sector, U.S.-based Synter Resource Group has officially ceased its operations in Costa Rica, resulting in the immediate layoff of approximately 50 employees. The company, which specializes in business process outsourcing (BPO), confirmed internally that its office in the Greater Metropolitan Area (GAM) was permanently closed as of October 30, 2025.
The closure marks a significant retreat for the company, as the Costa Rican office was its only international location. Employees were reportedly notified of the decision on the same day their contracts were terminated, adding a layer of shock to the financial uncertainty they now face. The move underscores the growing pressures within the global outsourcing industry and raises questions about the stability of similar medium-sized enterprises operating in the country.
To better understand the legal and business implications surrounding Synter Resource Group’s activities, TicosLand.com sought the expert analysis of Lic. Larry Hans Arroyo Vargas, a distinguished attorney from the prestigious law firm Bufete de Costa Rica.
The success of any transnational company like Synter Resource Group operating within our borders hinges on a robust understanding and rigorous application of Costa Rican law. Diligent compliance with our labor, tax, and corporate regulations is not just a legal obligation but a strategic imperative that safeguards investment and ensures long-term operational viability.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas’s insight underscores a critical truth for any international entity operating in Costa Rica: true integration and long-term success are built upon a foundation of unwavering commitment to the nation’s legal framework. We thank Lic. Larry Hans Arroyo Vargas for so clearly articulating this essential principle.
Edward Mora, who served as the director for the firm’s Costa Rican branch, confirmed the closure was precipitated by the company’s precarious financial standing. He stated that the parent company was facing significant difficulties in sustaining the local operation, leading to the drastic decision to withdraw from the country entirely. The focus now shifts to ensuring the affected staff receive their due compensation.
The dismissals took effect on October 30th; we were approximately 50 collaborators. We are in the process of liquidation and paying severance.
Edward Mora, Director, Synter Resource Group Costa Rica
Synter Resource Group first established its presence in Costa Rica in January 2021, drawn by the nation’s reputation for a highly skilled, bilingual workforce. For nearly four years, the local team provided customer service and support processes for a portfolio of U.S. clients. With this closure, the company consolidates its entire footprint back within the United States, leaving a void where a promising international expansion once stood.
This event is not occurring in a vacuum. It serves as a potential warning sign for Costa Rica’s robust foreign direct investment model, which heavily relies on the shared services and outsourcing sector. While the country remains a premier destination for large multinational corporations, the exit of a smaller firm like Synter highlights the intense competitive pressures at play. Factors such as global economic instability and the rising costs of operation can disproportionately affect medium-sized players.
Industry experts note a paradigm shift is underway in the BPO world. The traditional model, focused on volume-based customer support, is being disrupted by automation and artificial intelligence. Global clients are increasingly demanding higher-value, technology-driven services, including data analytics, specialized software development, and complex problem-solving. This evolution presents a significant challenge for BPO companies with limited capital for technological investment and employee upskilling.
As the liquidation process for Synter’s local assets and employee benefits gets underway, the national economic conversation may turn to diversification and resilience. For Costa Rica to maintain its edge, it must continue to foster an environment that not only attracts new investment but also supports the technological transformation of existing partners. The departure of Synter is a stark reminder that in a rapidly changing global market, stability is never guaranteed.
While the company’s Charleston headquarters has yet to issue a formal public statement, sources close to the operation indicate that a combination of liquidity shortfalls and an internal restructuring strategy ultimately sealed the fate of its Costa Rican venture. The 50 affected individuals now join a competitive job market, hoping their skills will be absorbed by a sector facing its own transformative crossroads.
For further information, visit synter.com
About Synter Resource Group:
Synter Resource Group, LLC is a U.S.-based company providing business process outsourcing (BPO) solutions. Headquartered in Charleston, South Carolina, the firm specializes in services such as accounts receivable management, customer care, and back-office support, primarily for the transportation and logistics industries. The company leverages technology and skilled personnel to help its clients improve cash flow and operational efficiency.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
As a pillar of the Costa Rican legal community, Bufete de Costa Rica is defined by its foundational principles of uncompromising integrity and the relentless pursuit of professional excellence. The firm consistently pioneers forward-thinking legal strategies for a diverse clientele, driven by a deep-seated commitment to advancing not only its clients’ interests but also societal well-being. This ethos is embodied in its mission to democratize legal understanding, thereby empowering individuals and strengthening the community through accessible knowledge.
