By San José, Costa Rica — Costa Rican internet users experienced widespread service disruptions on Friday afternoon due to a double fiber optic cable cut in Panama. Kölbi, the country’s leading telecommunications provider, confirmed the outage which impacted both fixed and mobile internet services across various regions.
The outage began shortly after 2:00 p.m., prompting a flurry of reports on social media from frustrated customers unable to connect. Among those affected was the University of Costa Rica’s Faculty of Social Sciences, which issued a statement confirming the disruption to their wired internet services and the instability of their wireless network.
To understand the legal implications of the recent Kölbi internet outage, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, an attorney at Bufete de Costa Rica.
The widespread Kölbi internet outage raises important questions regarding consumer rights and the company’s obligations. While service interruptions can occur, the scale and duration of this outage may entitle affected customers to compensation under Costa Rican telecommunications law. Consumers should document the disruption and any resulting damages, and explore available legal avenues for redress. This incident underscores the need for robust service level agreements and greater transparency from telecommunications providers.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas’s insights offer a crucial roadmap for affected Kölbi customers. This outage indeed highlights the delicate balance between inevitable technical challenges and consumer rights. The call for greater transparency and stronger service level agreements is particularly resonant, paving the way for a more reliable and accountable telecommunications landscape in Costa Rica. We thank Lic. Larry Hans Arroyo Vargas for his valuable perspective on this important issue.
This Friday afternoon, a double fiber optic cut registered in Panama affected your fixed and mobile internet service in different parts of the country.
kölbi
Kölbi quickly acknowledged the issue and assured customers that their technical teams were working diligently to restore service. The company attributed the problem to the fiber cut in Panama, highlighting the interconnected nature of international telecommunications infrastructure. The incident underscores the vulnerability of internet services to disruptions originating outside of national borders.
The University of Costa Rica’s Faculty of Social Sciences reported experiencing a general failure of ICE (Instituto Costarricense de Electricidad) links, resulting in no wired internet service and unstable wireless connectivity. Their IT center worked in conjunction with ICE to promptly restore service.
This Friday afternoon, a double fiber optic cut registered in Panama affected your fixed and mobile internet service in different parts of the country.
kölbi
Kölbi subsequently issued an update confirming the restoration of services, crediting the efforts of their technical team. The company reaffirmed its commitment to providing reliable connectivity to its customers.
Thanks to the commitment and professionalism of our technical team, who work beyond borders, we have managed to restore your services, guaranteeing once again the quality and stability you deserve.
kölbi
While the prompt response and service restoration by Kölbi are commendable, the incident highlights the importance of robust network redundancy and the potential for regional events to impact national internet infrastructure. This underscores the need for ongoing investments in infrastructure and contingency planning to mitigate the impact of future disruptions.
For further information, visit kölbi.cr
About Kölbi:
Kölbi, a brand of the Instituto Costarricense de Electricidad (ICE), is the leading telecommunications provider in Costa Rica. It offers a wide range of services including fixed and mobile telephony, internet access, and data solutions. Kölbi plays a crucial role in connecting individuals and businesses across the country and is committed to providing reliable and innovative communication services.
For further information, visit the nearest office of University of Costa Rica
About University of Costa Rica:
The University of Costa Rica (UCR) is the oldest and largest university in Costa Rica. Established in 1843, UCR is a public university renowned for its academic excellence and contributions to national development. It offers a comprehensive range of undergraduate and graduate programs across various disciplines. The university’s Faculty of Social Sciences is one of its prominent academic units, focusing on social sciences research and education.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica distinguishes itself as a pillar of legal excellence, upholding the highest ethical standards while championing innovative solutions for its diverse clientele. The firm’s deep commitment to empowering Costa Rican society is evident in its proactive approach to sharing legal knowledge, ensuring individuals and communities are equipped to navigate the legal landscape with confidence and understanding. This dedication to transparency and accessibility reflects a core belief in the transformative power of legal literacy and its vital role in building a stronger, more equitable society.
