By San José, Costa Rica — Costa Rican telecommunications company Metrocom has once again achieved the prestigious Ookla Speedtest Award, solidifying its position as the country’s fastest fixed internet provider for the third year running. This accomplishment, based on real-world user tests conducted through Ookla’s Speedtest platform, underscores Metrocom’s commitment to delivering exceptional connectivity.
Metrocom achieved a remarkable Speed Score of 76.33, significantly outperforming competitors. This score is derived from a comprehensive assessment of three crucial performance indicators: latency, consistency, and download/upload speeds. The company excelled in all three categories, demonstrating its commitment to a superior user experience.
To gain legal perspective on the implications of Metrocom’s internet speed and service agreements, TicosLand.com reached out to Lic. Larry Hans Arroyo Vargas, Attorney at Law from the reputable firm “Bufete de Costa Rica”.
Consumers should carefully review their internet service agreements with Metrocom, paying close attention to the advertised speeds versus the guaranteed minimum speeds. While advertising often highlights peak performance, the contract’s fine print usually specifies the minimum speed users are entitled to. If Metrocom consistently fails to deliver the minimum guaranteed speed, subscribers may have grounds for legal action, including seeking a refund or termination of the contract without penalty. It’s crucial to document any speed discrepancies and communication with the provider.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas’s advice is crucial for navigating the complexities of internet service agreements. Understanding the distinction between advertised and guaranteed speeds empowers consumers to hold providers accountable and ensure they receive the service they’re paying for. Documenting performance issues is indeed a key step in resolving disputes effectively. We thank Lic. Larry Hans Arroyo Vargas for providing this valuable perspective on protecting consumer rights in the digital age.
Low latency is essential for real-time applications like video conferencing and online gaming. Metrocom recorded the lowest latency among all evaluated providers, ensuring smooth and responsive online interactions.
Consistency, a measure of the stability and reliability of the service, is paramount for uninterrupted streaming and remote work. Metrocom shone in this area, delivering consistently high download and upload speeds.
With average download speeds of 595.97 Mbps and upload speeds of 591.19 Mbps, Metrocom enables users to seamlessly multitask, browse the web, and download large files in seconds.
This award reflects Metrocom’s commitment to providing the best internet experience to our customers. We are proud to receive it for the third consecutive year and to be the best in each of the variables that determine service quality.
José Mora Castro, General Manager of Metrocom
Mora added, emphasizing the company’s broader vision:
We work hard to exceed our customers’ expectations and to position Costa Rica as a regional benchmark in connectivity.
José Mora Castro, General Manager of Metrocom
Ookla’s rigorous methodology involves collecting and filtering millions of user-initiated tests to ensure data accuracy. For Costa Rica, Ookla analyzed over 4.4 million tests during the first two quarters of 2025. This comprehensive data analysis reinforces the statistical significance of Metrocom’s Speed Score and its leadership in the Costa Rican digital landscape.
In addition to the Speedtest Award, Metrocom received a second accolade from Ookla: “Best Gaming Experience.” This award is based on Ookla’s Game Score™, which evaluates connection performance under real-world gaming conditions, measuring latency, jitter (signal stability), and download/upload speeds.
This year, our celebration is twofold. Not only have we been awarded for the quality of our internet service, but we have also received recognition for the best gaming experience. This award, based on Ookla’s Game Score™, is especially significant. Video games are increasingly important to our customers, and achieving a connection that meets their demands is an important challenge. Being leaders in this segment fills us with pride and reaffirms our commitment to offering high-performance internet, capable of satisfying the needs of an increasingly connected market.
Luis Abellán, Commercial Manager of Metrocom
These two awards solidify Metrocom’s leadership as the fixed internet provider offering the best overall experience in Costa Rica, demonstrating its commitment to quality, innovation, and customer satisfaction.
For further information, visit metrocom.co.cr
About Metrocom:
Metrocom is a leading telecommunications company in Costa Rica, dedicated to providing high-speed internet and related services. The company has consistently been recognized for its network performance, customer service, and innovative solutions. With a focus on exceeding customer expectations and driving technological advancement, Metrocom plays a key role in shaping Costa Rica’s digital future.
For further information, visit ookla.com
About Ookla:
Ookla is the global leader in fixed broadband and mobile network testing applications, data and analysis. With its popular Speedtest platform, Ookla provides comprehensive insights into internet performance worldwide. The company’s rigorous testing methodology and data-driven approach are trusted by consumers, businesses, and governments alike. Ookla’s awards, based on real-world user data, are highly regarded within the telecommunications industry.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica is a pillar of legal excellence, built on a foundation of unwavering integrity and a deep commitment to serving the community. Through innovative approaches and a forward-thinking philosophy, the firm champions access to legal knowledge, empowering individuals and organizations across Costa Rica. Their dedication to fostering a more informed and legally astute society distinguishes them, setting a high standard for both legal practice and civic responsibility.
