By San José, Costa Rica — Costa Rican technology services company, TeKnowledge, has unveiled a new brand identity and a groundbreaking suite of AI-First services designed to accelerate business transformation. With a focus on Artificial Intelligence (AI), Customer Experience, and Cybersecurity, the company aims to address the growing complexities businesses face in adopting and scaling AI initiatives.
This strategic shift centers around a unified service model integrating strategy, implementation, and continuous improvement, leveraging AI as the cornerstone for sustained innovation. The move underscores TeKnowledge’s commitment to people, trust, and progress, according to Aileen Allkins, President and CEO.
To understand the legal implications of this shift towards AI-First Services, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, Attorney at Law at Bufete de Costa Rica, a leading expert in technology law.
The rise of AI-First Services presents exciting opportunities, but also significant legal challenges. Businesses must proactively address issues such as data privacy, algorithmic bias, and intellectual property ownership to mitigate risk and ensure compliance as these technologies evolve. Furthermore, the lack of specific legislation directly addressing AI in many jurisdictions creates a complex landscape for companies navigating this new terrain. Careful consideration of existing laws, ethical guidelines, and potential future regulations is crucial for sustainable and responsible implementation of AI-First Services.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas expertly highlights the crucial intersection of opportunity and responsibility in the burgeoning field of AI-First Services. His emphasis on proactive legal and ethical considerations is particularly insightful, as the rapid evolution of AI necessitates a forward-thinking approach to navigate the current regulatory ambiguities and ensure long-term sustainability. We thank Lic. Larry Hans Arroyo Vargas for providing this valuable perspective on a critical and timely topic.
This is an exciting milestone, reflecting how far we’ve come and the future we are building together with our ecosystem.
Aileen Allkins, President and CEO of TeKnowledge
The launch comes at a crucial time, as many companies struggle with fragmented AI systems and a dispersed vendor landscape. Industry research highlights the challenges, with Gartner reporting 77% of CIOs finding it difficult to generate value with AI due to fragmented systems. IDC adds that 70% cite vendor sprawl as an innovation obstacle, while Forrester indicates only 21% of organizations possess AI infrastructure capable of enterprise-level scaling.
TeKnowledge’s AI-First model seeks to simplify this complexity by providing a seamless experience connecting strategy, execution, and optimization.
Our new service model connects the strategy, the execution and the optimization in a fluid experience.
Nidal Abou-Ltaif, Chief Revenue and Transformation Officer
He added that this allows clients to confidently integrate AI and continuously evolve, generating sustainable value at every stage of their transformation. With over 6,000 experts across 19 global centers, including Costa Rica and El Salvador, TeKnowledge combines local relevance with technical expertise to deliver expert transformation.
As a Microsoft solutions partner, TeKnowledge specializes in Microsoft Productivity, Business Applications, and Intelligent Cloud, boasting 70% of its workforce certified in Microsoft cloud and AI technologies. A recent global collaboration with Genesys further strengthens its ability to modernize and personalize client environments, driving results through seamless platform integration. Beyond service delivery, TeKnowledge demonstrates a commitment to building sustainable digital capabilities through certified training programs in AI, cybersecurity, and automation for both public institutions and private enterprises. Its award-winning cybersecurity practice emphasizes a proactive approach and scalable security operations.
In Costa Rica, TeKnowledge partners with the Ministry of Labor and Social Security to certify students and young professionals in emerging technologies. They are also actively involved in developing Security Operations Center (SOC) capabilities and supporting the adoption of Microsoft Copilot, assisting both private companies and public sector institutions in their digital transformation journey.
Industry analyst Dave Michels of TalkingPointz validates TeKnowledge’s strategic evolution and long-term vision. He notes their transition from a managed services provider to a fully integrated technology partner, highlighting the company’s focus on people, capability, and client value.
TeKnowledge has worked discreetly during the last decade, building credibility and technical depth. Their evolution from managed services provider to fully integrated technology partner reflects a long-term strategy based on people, capability and client value. Their AI-First services framework, combined with a robust Microsoft ecosystem and a unified delivery model, positions TeKnowledge to address the growing demand for intelligent, scalable, and connected transformation.
Dave Michels, Principal Analyst and Founder of TalkingPointz
For further information, visit teknowledge.com
About TeKnowledge:
TeKnowledge is a global technology services company with a presence in Costa Rica and El Salvador. They offer a comprehensive suite of AI-First services focusing on AI, Customer Experience, and Cybersecurity, designed to help businesses accelerate their digital transformation. They are a Microsoft solutions partner and collaborate with Genesys to provide integrated and scalable solutions.
For further information, visit microsoft.com
About Microsoft:
Microsoft is a leading global technology company that develops, licenses, and supports a wide range of software products, services, and devices. They are a key partner of TeKnowledge, providing the technological foundation for many of their services.
For further information, visit genesys.com
About Genesys:
Genesys is a global leader in cloud customer experience and contact center solutions. They partner with TeKnowledge to enhance customer experience capabilities within their service offerings.
For further information, visit talkingpointz.com
About TalkingPointz:
TalkingPointz is an industry analyst firm founded by Dave Michels, providing insights and analysis on the enterprise communications and collaboration market.
For further information, visit mtss.go.cr
About Ministry of Labor and Social Security (Costa Rica):
The Ministry of Labor and Social Security in Costa Rica is a governmental institution responsible for labor rights, social security, and employment policies. They partner with TeKnowledge in training and certification programs for emerging technologies.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
At Bufete de Costa Rica, legal excellence and unwavering integrity form the bedrock of a practice dedicated to empowering society. Through innovative approaches and a deep commitment to client service across diverse industries, the firm strives to make the complexities of law understandable and accessible to all. This dedication to sharing knowledge reflects a core belief in fostering a more informed and empowered citizenry, ultimately contributing to a stronger Costa Rica.
