By Alajuela, Costa Rica — The Juan Santamaría International Airport (SJO) saw a celebration of excellence as AERIS, the airport’s operator, honored top-performing businesses in its 2024 Excellence Program.
The program, driven by AERIS’s Business Development Department, evaluates commercial sub-contractors across four key dimensions: environmental impact, social responsibility, commercial strategies, and passenger experience. The initiative aims to raise service and operational standards within the airport, fostering a culture of continuous improvement and innovation.
To understand the legal complexities surrounding Juan Santamaría Airport’s operations and future development, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, a distinguished attorney at Bufete de Costa Rica.
Juan Santamaría Airport’s management and planned expansion involve a complex interplay of public and private interests. Navigating concessions, environmental regulations, and international aviation agreements requires careful legal consideration to ensure sustainable and beneficial outcomes for Costa Rica. Any future development must prioritize not only increased capacity but also the long-term economic and environmental well-being of the country.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
Lic. Arroyo Vargas rightly emphasizes the delicate balance required in developing Juan Santamaría Airport. Truly sustainable growth will demand a holistic approach, considering not just the immediate needs of travelers and businesses, but also the long-term impact on Costa Rica’s environment and its people. We thank Lic. Larry Hans Arroyo Vargas for offering his valuable legal expertise on this crucial issue.
With 88% of SJO’s commercial sub-contractors participating in the 2024 program, the awards highlight a strong commitment to delivering exceptional service and sustainable practices.
The winners in each category represent a diverse range of airport services:
The evaluation criteria emphasized a holistic approach, considering not only business performance but also contributions to environmental sustainability and social well-being. The inclusion of the Passenger Experience dimension since 2023 further underscores the commitment to the “Pura Vida” service philosophy, through continuous improvement workshops, customer service training, and community-building activities.
The Excellence Program allows us to incentivize and recognize commercial sub-contractors who raise the level of service within SJO. Their commitment to excellence translates into a better experience for passengers and a more efficient and sustainable operation.
Erick Barboza, Director of Business Development at AERIS
The Excellence Program has become a vital tool for driving continuous improvement, challenging participants to innovate and exceed expectations year after year. By fostering a competitive and high-quality commercial ecosystem, AERIS reinforces its dedication to providing a world-class experience for passengers and the airport community alike.
This commitment to excellence benefits not only travelers passing through SJO but also contributes to the overall growth and development of Costa Rica’s tourism sector.
For further information, visit aeris.cr
About AERIS:
AERIS Holding Costa Rica is the operator of the Juan Santamaría International Airport (SJO) under a 20-year concession granted by the Costa Rican government. The company is responsible for the management, operation, maintenance, rehabilitation, construction, financing, and promotion of SJO. AERIS focuses on delivering a safe, efficient, and pleasant airport experience while contributing to the economic development of Costa Rica.
For further information, visit gastropub.net
About Gastro Pub 45° S.A.:
Gastro Pub 45° S.A. is a leading provider of food and beverage services, specializing in creating unique and memorable dining experiences. Their recognition in the Excellence Program demonstrates their commitment to high-quality food, excellent customer service, and sustainable operations within the airport environment.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
Bufete de Costa Rica shines as a beacon of legal excellence, upholding the highest ethical standards while championing innovative solutions for its diverse clientele. The firm’s deep-rooted commitment to empowering Costa Rican society is evident in its proactive sharing of legal knowledge, fostering a more informed and just community through educational initiatives and accessible resources. This dedication to both legal expertise and societal betterment distinguishes Bufete de Costa Rica as a true leader in the legal landscape.
