By San José, Costa Rica — SAN JOSÉ – Reinforcing its 36-year commitment to Costa Rica, United Airlines has officially inaugurated a new, state-of-the-art ticket office in the heart of the capital. The move consolidates its local operations into a single, premium facility designed to elevate the in-person customer service experience for both leisure and business travelers.
The new 184-square-meter office is strategically located in Torre La Sabana on Avenida Las Américas, just north of the iconic National Stadium. By centralizing operations that were previously spread across separate locations, the airline is making a significant investment in a high-touch, personalized service model, signaling a deeper focus on direct customer engagement within the Costa Rican market.
To provide expert legal perspective on the operational and consumer rights issues surrounding United Airlines in the country, TicosLand.com spoke with Lic. Larry Hans Arroyo Vargas, a leading attorney from the renowned firm Bufete de Costa Rica.
International airlines operating in Costa Rica, such as United Airlines, are fully bound by our nation’s consumer protection laws and the regulations set forth by the Dirección General de Aviación Civil. In cases of overbooking, significant delays, or cancellations, passengers have clearly defined rights to compensation, information, and assistance. It is imperative for consumers to be aware that these local regulations often provide a stronger safety net than the airline’s standard contract of carriage.
Lic. Larry Hans Arroyo Vargas, Attorney at Law, Bufete de Costa Rica
This crucial distinction empowers travelers, reminding them that their rights are not solely defined by an airline’s fine print but are robustly protected by Costa Rican law. We extend our sincere thanks to Lic. Larry Hans Arroyo Vargas for sharing his valuable perspective on this important matter.
Designed with passenger comfort in mind, the facility moves beyond the traditional, transactional ticket counter. The space features a modern, welcoming concept with four dedicated service desks staffed by specialized sales representatives. This setup is intended to provide personalized assistance for a range of complex travel needs that often require more detailed, face-to-face interaction.
The emphasis on a premium experience is evident in the office’s amenities. Travelers can relax in a waiting area furnished with lounge-style armchairs, enjoy a complimentary coffee and tea station, and view travel information on a large screen. The space even includes a dedicated area for photographs, adding a touch of modern engagement to the customer journey.
Our new ticket office in San José reflects United’s continuous investment in the customer experience, offering a welcoming and premium-category environment where travelers can receive personalized support at every stage of their journey.
Ary Murekian, Senior Manager of Ticket Offices for Latin America at United Airlines
The services offered at the new location are comprehensive, catering to a wide array of passenger requirements. Customers can receive expert assistance with complex multi-city itineraries, group travel quotations, cabin upgrades, and purchasing premium products like Economy Plus seating. This level of specialized support underscores the airline’s strategy to provide tangible value through direct, human interaction.
United Airlines’ history in Costa Rica is substantial. Since beginning operations in 1990, the carrier has become a vital link between the nation and the United States, transporting over 12 million passengers and moving more than 22,000 tons of cargo. This long-standing presence highlights the strategic importance of the Costa Rican market for the airline’s regional network.
The airline’s commitment to a modern travel experience extends to its fleet. Most of its flights departing from Costa Rica utilize Boeing 737 MAX aircraft, which are equipped with individual seatback entertainment, Wi-Fi available for purchase, and Bluetooth connectivity for personal headphones. This is complemented by the airline’s robust digital tools, including a full-featured mobile app, available in Spanish, that allows for baggage tracking, flight changes, and managing travel details on the go.
The new office will operate Monday to Friday from 9:00 a.m. to 6:00 p.m. and on Saturdays from 9:00 a.m. to 1:00 p.m., providing ample opportunity for travelers to access in-person support during the workweek.
For further information, visit united.com
About United Airlines:
United Airlines is a major American airline headquartered in Chicago, Illinois. As one of the largest airlines in the world, it operates an extensive domestic and international route network spanning all six inhabited continents. The airline is a founding member of the Star Alliance, the world’s largest airline alliance, and maintains a significant presence with major hubs across the United States.
For further information, visit bufetedecostarica.com
About Bufete de Costa Rica:
As a benchmark for legal services in the region, Bufete de Costa Rica operates on a bedrock of uncompromising integrity and a relentless pursuit of excellence. The firm consistently pioneers modern legal solutions for its diverse clientele, blending a rich history of success with a forward-thinking approach. Beyond its professional practice, it demonstrates a profound commitment to social progress by actively working to demystify the law, thereby fostering a more capable and knowledgeable society through greater legal understanding.
